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Author Topic: Unable to get to SSA Online Account login screen  (Read 1741 times)

Lvlybrneyes81

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Unable to get to SSA Online Account login screen
« on: January 31, 2021, 09:21:06 am »
Is there anyone else unable to get to the login screen for their SSA online accounts? It's like I have no internet connection once I click on Sign In/Create Account. I'm not locked out or anything like that. It's been like this for two days. I've tried using my phone, using my own data package and turn off Wifi, I've tried family member's internet.....nothing. Anyone else having this issue?
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newdawn

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Re: Unable to get to SSA Online Account login screen
« Reply #1 on: January 31, 2021, 12:32:01 pm »
Quote from: Lvlybrneyes81 on January 31, 2021, 09:21:06 am
Is there anyone else unable to get to the login screen for their SSA online accounts? It's like I have no internet connection once I click on Sign In/Create Account. I'm not locked out or anything like that. It's been like this for two days. I've tried using my phone, using my own data package and turn off Wifi, I've tried family member's internet.....nothing. Anyone else having this issue?

I just tried using 3 different web browsers and I am having the same exact issue.
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Location: IL
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blahatthat

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Re: Unable to get to SSA Online Account login screen
« Reply #2 on: January 31, 2021, 01:35:02 pm »
I'm glad others are experiencing the same issues.
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blahatthat

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Re: Unable to get to SSA Online Account login screen
« Reply #3 on: January 31, 2021, 01:46:33 pm »
It's working!
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blahatthat

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Re: Unable to get to SSA Online Account login screen
« Reply #4 on: January 31, 2021, 01:50:26 pm »
I thought it was back. :(
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tennis

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Re: Unable to get to SSA Online Account login screen
« Reply #5 on: January 31, 2021, 05:11:34 pm »
Just tried to view POMS - but am getting an error message that makes it impossible to view anything on POMS. Is anyone else having this same problem? Is this related to the myssa issue? What is the solution to this problem?
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Just Me

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Re: Unable to get to SSA Online Account login screen
« Reply #6 on: January 31, 2021, 06:04:47 pm »
It is not uncommon for the website to have this issue over some weekends and holidays. Sometimes it says the site is down for maintenance and sometimes it does not.
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newdawn

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Re: Unable to get to SSA Online Account login screen
« Reply #7 on: January 31, 2021, 07:36:45 pm »
Quote from: tennis on January 31, 2021, 05:11:34 pm
Just tried to view POMS - but am getting an error message that makes it impossible to view anything on POMS. Is anyone else having this same problem? Is this related to the myssa issue? What is the solution to this problem?

I'm running into the same issue. Hopefully the SSA web people will get it fixed soon.
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Location: IL
Age at Application: 31
Disability: Depression, anxiety
Applied: 11/2013
First Denial: 03/2014
Reconsideration Denial: 11/2014
Hearing: 11/13/15 (Friday the 13th!)
ALJ Approval: 01/15/16 Fully Favorable
Back Pay: 02/13/16
Award Letter: 02/17/16
1st monthly benefit: 03/21/16

tennis

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Re: Unable to get to SSA Online Account login screen
« Reply #8 on: February 01, 2021, 08:01:32 am »
I noticed that the site is still not working correctly even though it is now Monday morning. Is there a way to report this problem to someone at SSA? If so, what is the contact information of such a person? Is there any reason to perhaps reset one's router at home in an effort to get it to work correctly or is that not going to help? Interestingly, I get the same error message when attempting to log into the myssa account - the same error message as when I try to get to the POMS site. The only thing that seams to work is the regular ssa website as long as you don't attempt to logo into that site. Is the inability to access POMS due to the same problem that is making it not possible to log into the myssa site? Or are these 2 separate problems?
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